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Canadian Credit Union Compliance Training

We are committed to providing you with timely, credible course content that addresses critical risk management and compliance training issues. Our compliance training is developed and maintained by experienced financial industry and risk management specialists, ensuring that all courses are current with national and provincial regulatory requirements and the most recent legislative changes.


Course Name Description
AML00 AML Bulletins Monthly case studies and discussion on current anti-money laundering/anti-terrorist financing (AML/ATF) events and issues. Provided in partnership with AML and fraud experts, these bulletins are intended to assist efforts to assess, document, and control risks. These bulletins are designed to form an integral part of your ongoing training program, and can be used for independent study, or as the basis of an informed team discussion.
AML01 AML for Chief AML Officers Describes the required components of a Canadian credit union’s AML/CTF compliance program, FINTRAC’s expectations of those components, and related best practices. Examines what you can expect during FINTRAC examinations, and discusses the potential for administrative monetary penalties and fines.

Topics: your CU Compliance Program, FINTRAC, Bill C-9, additional resources, examinations, action plans, timelines, administrative monetary penalties, Bill C-9, tax evasion, due diligence.
AML02 AML Basics Discusses the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) legislation applied to financial entities and intermediaries. Examines how the PCMLTFA plays an important role in protecting Canada’s economy and security, and supporting our international responsibility to detect and deter money laundering and terrorist financing activities.

Topics: definition of money laundering, stages of money laundering, terrorist financing, money laundering & terrorist financing legislation, compliance and penalties, FINTRAC, verifying identity, record keeping requirements, reporting requirements, suspicious transactions, identifying suspicious transactions and activities, terrorist property, prescribed transactions, know your members.
AML03 AML for Board and Senior Management Examines how credit union boards and senior management play a vital role in maintaining an effective anti-money laundering/anti-terrorist financing compliance regime. Discusses how legislative requirements to deter, detect, and report money laundering and terrorist financing activities affect all areas of a credit union’s operations, and how compliance with the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLFTA) and its regulations can help deter illegal activities.

Topics: United Nations Act, Financial Action Task Force, corruption of foreign officials, other regulatory bodies, PCMLFTA, AML-ATF compliance programs, board and management oversight, roles and responsibilities, board’s role in risk management, compliance program requirements, penalties for non-compliance, criminal penalties, red flags.
AML04 AML Reporting – STRs & LCTRs Introduces the requirements set out in the PCMLTFA for Suspicious Transaction Reports (STRs) for reporting suspicious transactions and attempted transactions, Large Cash Transaction Reports (LCTRs) for reporting cash transactions of more than $10,000, and Terrorist Property reports for reporting property held or controlled by the credit union that may belong to or be controlled by known terrorists or terrorist groups.

Topics: Suspicious Transactions, Suspicious Transaction Reports (STRs), failure to comply, red flags, Large Cash Transactions (LCTs), Large Cash Transaction Reports (LCTRs), LCT report alternatives, agent agreements.
AML05 AML Reporting – Wires and EFTs Discusses how The Proceeds of Crime (Money Laundering) and Terrorist Financing Act and its supporting regulations set out strict requirements for reporting and record keeping related to sending wires and Electronic Funds Transfers (EFTs) to and from Canada.

Topics: definition of an EFT, incoming and outgoing EFTs, non-SWIFT EFTs, exceptions to incoming SWIFT/Non-SWIFT EFTs, exception to the 24 hour rule, identification requirements, originator information, EFTs in foreign currency, other important checks prior to an EFT submission, red flags.
AML06 AML for Lenders Money laundering through loan fraud is a multifaceted activity that includes several types of criminal activities. This course examines money laundering in the lending industry, money laundering in construction lending, external real estate money laundering schemes, when a forfeiture of illicit funds may be warranted, insurance and securities money laundering risks, and red flags in lending.

Topics: money laundering in lending, construction lending, money laundering via real estate, red flags, forfeiture of illicit funds, insurance, securities.
AML07 AML – Risk-Based Approach As well as meeting requirements for client identification, record keeping, and reporting, evaluating your credit union’s exposure to risk from money laundering is a regulatory necessity. This course examines how a risk-based approach analyzes risks inherent in the credit union’s business (including its products and services), delivery channels, geographic locations, member relationships and any other relevant risks.

Topics: Canada and the Financial Action Task Force, the Risk-Based Approach, risk assessment, relationship risks, risk assessment factors, risk level assessment matrix, legislated and generic risk controls, risk-focused controls, dealing with members and risk measures, management’s role, effectiveness, penalties.
AML08 AML for CUETs Financial Discusses the requirements for an agent acting on behalf of CUETS Financial for MasterCard credit card applications and accounts.

Topics: AML procedures for consumer credit card account applications supporting CUETS’ Know Your Customer requirements, regulatory compliance requirements for Business credit card account applications, supporting CUETS’ Know Your Business efforts, requirements for verifying identification and documentation specific to each type of account.
REG01 Privacy Examines the concern for protecting personal information, and how organizations collect and use information. Discusses the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA) and the Personal Information Protection Act (PIPA), designed to safeguard the collection and use of personal information.

Topics: privacy laws – PIPEDA and PIPA, 10 privacy principles, standards, procedures, opting out, complaints.
REG02 & REG02ON Health and Safety for Managers This course helps managers and supervisors understand their responsibilities under occupational health and safety laws. Discusses working with employees and the joint health and safety committee to prevent and minimize workplace hazards, reporting and investigating accidents and incidents, and their role in changing workplace policies and procedures to improve health and safety.

Topics: OHS program and provincial legislation, Bill C-45, due diligence, joint health & safety committee, workplace safety inspections, accidents, incidents & occupational diseases, accident response & first aid, accident & incident reporting and investigations, preventions, fire safety, evacuation procedures, earthquakes & emergency preparedness, back health & safe lifting, office ergonomics.
REG03 & REG03ON Health and Safety for Employees This course helps employees understand their rights and responsibilities under occupational health and safety laws. Discusses sound work practices and procedures to ensure the health and safety of everyone in the workplace.

Topics: OHS program and provincial legislation, Bill C-45, due diligence, joint health & safety committee, workplace safety inspections, accidents, incidents & occupational diseases, accident response & first aid, accident & incident reporting and investigations, preventions, fire safety, evacuation procedures, earthquakes & emergency preparedness, back health & safe lifting, office ergonomics.
REG04 Workplace Violence and Harassment Violence or harassment in the workplace can affect all business sectors and occupations. Members, clients, patients, students, workers, intimate partners, or family members may hurt, threaten, or harass workers while they are on the job. This course examines various aspects of workplace violence and harassment.

Topics: workplace violence and harassment definitions, persons with a history of violent behaviour and domestic violence, procedures, preventative measures and defusing techniques.
REG05 Workplace Hazardous Materials Information System (WHMIS) The Workplace Hazardous Materials Information System (WHMIS) is a hazard communication system developed by Canadian federal, provincial, and territorial governments. This course discusses how WHMIS can help ensure a safer and healthier workplace. It has been updated to reflect changes to the Hazardous Product Act and the new Hazardous Products Regulations passed to implement WHMIS 2015, which include the standardized Globally Harmonized System of Classification and Labeling of Chemicals (GHS) as developed by the United Nations. This legislation provides a period to transition from WHMIS 1988 to WHMIS 2015, to give suppliers time to meet new classification, labelling, and Safety Data Sheet standards, and for employers to train workers. This course will continue to cover both systems until December 1, 2018, when WHMIS 1988 will no longer be used in Canada.

Topics: introduction to WHMIS, WHMIS labels, material safety data sheets, worker education and training, WHMIS classes and symbols, classes A to F - hazardous materials, WHMIS 1988, WHMIS 2015, standardized Globally Harmonized System of classification and labelling of chemicals (GHS)
REG06ON Member Services Accessibility Standards for Managers Provides training in key areas of accessibility legislation to help decision and policy makers and employees who deal with members meet their compliance requirements. This course is designed for employees who develop the policies, procedures, and practices used by your credit union, and management and board members who will approve those policies and procedures.

Topics: accessibility for Ontarians with disabilities act, accessibility standards for customer service, integrated accessibility standards, definition of disability and barriers, rules and principles, policies and procedures, the basic steps, compliance requirements: communicating with people with disabilities, service animals, support persons, assistive devices, service disruption requirements, feedback requirements, what…who…when training requirements, reporting compliance, documentation requirements.
REG07ON Member Services Accessibility Standards for Employees Discusses Accessibility Standards for Customer Service, Ontario Regulation 429/07, which is legislation that complies with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and applies to all businesses in Ontario with at least one employee.

Topics: accessibility for Ontarians with disabilities act, accessibility standards for customer service, integrated accessibility standards, definition of disability and barriers, rules and principles, policies and procedures, the basic steps, compliance requirements: communicating with people with disabilities, service animals, support persons, assistive devices, service disruption requirements, feedback requirements, what…who…when training requirements, reporting compliance, documentation requirements.
REG08 Foreign Account Tax Compliance Act (FATCA) Provides background on the Foreign Account Tax Compliance Act (FATCA), the intergovernmental agreement (IGA) between Canada and the US, and the application of these to credit unions. Examines the obligations, reporting requirements, and applicable information needed to adhere to the Act, and will enable employees to respond effectively to members’ questions regarding FATCA.

Topics: FATCA background, obligations and reporting requirements, history of FATCA and the IGA, implementation dates, categories of Canadian financial institutions, IRS registration, due diligence for existing and new accounts, day-to-day impact of FATCA and the IGA.
REG09 Canadian Anti-Spam Legislation (CASL) Canada’s Anti-Spam Legislation (CASL) has significant implications for credit unions’ marketing, sales, and risk management departments. This course explains the terminology, acronyms, objectives, and legal requirements of the legislation.

Topics: spam, CASL, CASL and spam, effective dates, commercial electronic messages (CEMs), CASL and consent, CEMs and identification, CEMs and unsubscribe mechanisms, penalties of non-compliance.
SEC01Robbery and Physical Security This course provides frontline staff with the tools to handle extremely stressful situations. Discusses how to help prevent robberies, identify security risks, and what to do and not do before, during, and after a robbery.

Topics: prevention techniques, case studies, types of robberies, minimizing the damage, witnessing, taking action, steps to take after a robbery, robbery package, emotional support, next steps.
SEC02 Fraud Prevention Introduces the most common types of member and credit union fraud, and explains how to recognize and prevent fraudulent activities and transactions.

Topics: definition of fraud, forgery, personation and false pretence, types of fraud, credit/debit card fraud, debit card fraud and skimming, cheque fraud, identifying bad cheques, cheque kiting, identity theft/fraud, new account fraud, common fraudulent scams, fighting back against fraud.
SEC03 Identity Theft Examines all aspects of identity theft, including the types of information that criminals deal in, the methods by which identity information is collected, and the ways it is used by criminals.

Topics: definition of identity theft, the legislative background, What is identity data, Social Insurance Number, establishing identity - know the member, property theft and pretexting, mail theft and dumpster diving, credit/debit card skimming, internet and electronic theft, protecting against identity theft, the identity theft statement.
SEC04 Card Fraud Discusses the most common forms of card fraud and the methods used to skim cards and fraudulently obtain card data. Explains how to recognize ATM and POS terminal tampering, and describes the CHIP and PIN technology implemented by the credit union system and card issuers to prevent card fraud.

Topics: types of card fraud, card fraud statistics, skimming, POS terminal and ATM fraud, CHIP and PIN technology, fraud alert system, prevention tips for credit unions, prevention tips for members.
Standards01 Code of Conduct Discusses compliance with the policies and practices in the credit union’s Code of Conduct, and the ethical and respectful behaviour required to operate a financial organization that welcomes all staff, members, and the public. Includes an electronic acknowledgement of the Code of Conduct, which replaces paper-based tracking of the employee agreement.

Topics: the purpose of the Code of Conduct, our policies, Credit Union Acts, fraud and dishonesty, confidentiality, conflicts of interest, responsible record keeping, insider information, reporting questionable or fraudulent actions, workplace violence and harassment, use of premises, equipment and supplies, use of electronic devices and services, social media conduct, responsibilities, code of conduct acknowledgement.
Standards02 Financial Abuse of Older Adults Discusses issues associated with the potential financial abuse of older (65 years+) and dependent adults. Explains how to recognize potential abuse, what to do when abuse is suspected, and what actions to take, including when and how to involve the authorities.

Topics: demographics of aging, financial abuse description, victims of financial abuse, financial abusers, who reports financial abuse, signs of financial abuse, aging and financial management, dementia/capacity issues, POAs and financial abuse, joint accounts and financial abuse, privacy issues - PIPEDA and PIPA, privacy laws and financial abuse, how financial institutions are involved, what credit unions can do, reporting financial abuse by province.
Standards03 Accessibility Standards Canada has committed to human rights objectives to ensure people with disabilities receive equal treatment in all areas of their lives. This course will help train employees to meet exceptional accessibility service standards for all members, including those with disabilities.

Topics: Canadian disability law, provincial and territorial disability definitions, accessibility training, barriers to accessibility, emergency procedures, web accessibility, interacting and communicating, types of disabilities, assistive devices, service animals, support persons, advising of service disruptions, feedback processes.