About TLC 360

A powerful credit union training solution

Designed to save time, reduce workloads, and provide an appealing learning experience, is a full-circle credit union training solution with all the features administrators, managers, and learners need for their credit union training.

TLC 360 is a fresh new version of our legacy application, The Learning Center (TLC).

What can TLC 360 do for your credit union?

Credit union employee greeting customers

Improve member service

A better-educated employee is an employee who is better able to assist your credit union's members. TLC 360's credit union-specific courses gives employees the confidence to share their knowledge with members, thereby improving member satisfaction and retention.

Reduce risk

When employees receive effective training, your credit union's risk is reduced. TLC 360 contains extensive course material in topics such as anti-money laundering, privacy, cyber security, and workplace violence — all topics that your credit union must address. And rest assured that our content is verified and accurate — all TLC 360 modules have been authored by or in conjunction with financial industry experts, and are immediately updated when regulatory changes occur.

Women doing training on a tablet
Employees training

Empower employees

TLC 360 gives employees the tools to take charge of their own learning, encouraging professional growth and career development. TLC 360 also reduces training administration, freeing up senior staff for other duties, including mentoring younger employees.

Which TLC 360 is right for your credit union?

TLC 360 is available in three versions. We know one is just right for your credit union.


Basic

Designed for smaller credit unions, TLC 360 Basic includes an employee learning application, a streamlined learning management system, and 100+ credit union learning modules. Administration is simplified, yet still delivers and manages employees' professional development.





Pro

TLC 360 Pro is the ideal solution for credit unions that need comprehensive, full-featured learning administration. TLC 360 Pro includes the core features of TLC 360 Basic, plus an extensive training library, and the ability to edit existing courses or create your own with the Mentor Pro course authoring tool.





Platinum

TLC 360 Platinum is CU Training’s cost-effective learning suite that combines all the features of TLC 360 Pro with an extensive business skills library provided in partnership with Skillsoft. This all-in-one solution provides credit unions with a range of learning options in a single affordable application.




Features
Basic

Pro

Plat
Comprehensive learning management system
Easy-to-use employee training application
120+ credit union foundational course and exam library
Extensive compliance training
Login screen can be branded for your credit union
Runs on virtually any device, including tablets
Built-in tracking of course and exam activity
At-a-glance of their training status for learners
Coaching reports enable supervisors to review exam results of less than 100%
Randomized exam questions to ensure integrity of exam results
Knowledge wizards evaluate understanding and can tailor course accordingly
Toll-free support from experienced credit union trainers
1,400+ competencies, assignable by position and/or employee
Number of exam retakes can be customized
Built-in Basic reports and customizable Advanced reports
Data import systems that interfaces with most HRIS systems
Schedule training for all staff, or by branch, group, position, or individual
Scheduling and tracking of classroom courses
Knowledge gap analysis to assist with career planning
Training Roadmap to guide employees' career development
MENTOR Pro integrated course authoring system
Exam results analyzable by branch, position, group, and individual employee
Customizable courses and exams
External courses can be imported
Business Skills Development bundle (265 courses and exams)Available
at
additional
cost
Computer showing courses in TLC 360 credit union training solution

Which courses come with TLC 360?

Depending on which version of TLC 360 you choose, it will include courses and exams from one or both of these learning libraries: