Support

Are you looking for support for CU Training learning applications? The questions and answers in our Frequently Asked Questions below may help. If you're not able to find an answer to your question, please use the form below to contact our Support department.

TLC/TLC 360 Frequently Asked Questions


  1. Can I access the TLC or TLC 360 application from this website?
  1. No. To access TLC or TLC 360, enter the web address assigned to your credit union by CU Training into your browser's address bar. If you don't know or can't remember the web address, or don't know your User ID or Password, please contact your credit union's training administrator.

  1. What's required to set up my browser to run TLC?
  1. In many cases, TLC or TLC 360 will run using your browser's default settings, and no changes are required. But each brand of browser is slightly different, so if you encounter issues running any CU Training applications, refer to the instructions for your browser in the TLC and TLC 360 Browser Settings Guide.

  1. Are there any special requirements to run Skillsoft courses?
  1. Not necessarily. If your credit union has the Business Skills Development Bundle (Skillsoft courses) in its training library, and you encounter issues running those courses, follow the instructions in the TLC and TLC 360 Browser Settings Guide to configure your browser for Skillsoft courses.

Note: Effective June 1, 2018, because Microsoft no longer supports some of its older browsers, you cannot run Skillsoft courses using Windows XP, and must use one of the following browsers:

  • Microsoft Edge v14+ (Windows 10 only)
  • Microsoft Internet Explorer 11 (Windows 7, 8.1, 10)
  • Google Chrome v63+ (Windows 7, 8.1, 10)
  • Mozilla Firefox v52+ (Windows 7, 8.1, 10)
  • Apple Safari v10.1+ (macOS only)

Board 360 Frequently Asked Questions


  1. Can I access the Board 360 application from this website?
  1. No. To access Board 360, enter the web address assigned to your credit union by CU Training into your browser's address bar. If you don't know or can't remember the web address, or don't know your User ID or Password, please contact your credit union's training administrator.

  1. What's required to set up my browser to run Board 360?
  1. In many cases, Board 360 will run using your browser's default settings, and no changes are required. But each brand of browser is slightly different, so if you encounter issues running any CU Training applications, refer to the instructions for your browser in the Board 360 Browser Settings Guide

  1. I'm an administrator. How do I set up directors on the Board 360 site?
  1. To set up directors, do the following:
  1. Click 'Admin Menu' in the upper left corner of the screen, then select 'Add/Delete Directors' or 'My Board' (depending on your version of Board 360.
  2. When the next screen appears, click 'New', then enter the director's information. We recommend using a director's email as their Login (User ID).
If you don't find what you're looking for, please use the form below to contact our Support department. We will respond shortly.

Please contact me by (choose one):

Software that you're having an issue with:

  •  TLC
  •  TLC 360
  •  Board 360
  •  Performance Pro
  •  Compease
  •  Other (please explain below)