Support

TLC 360 and Board 360 support

Looking for TLC 360 and Board 360 support? The questions and answers in our Frequently Asked Questions below may help. If you're not able to find an answer to your question, please use the form below to contact our Support department.

TLC 360 Frequently Asked Questions



  1. How can I retrieve my TLC 360 password?
  1. If you've forgotten your password, click 'Forgot password?' on the TLC 360 login screen. When the new screen appears, enter your user ID and click Send request. You will be sent an email with a link to a page where you can set up a new password. Note that this email is sent to the email address (i.e., your user ID) set up in your TLC 360 profile.
  2. Important! If you don't receive an email within 5-10 minutes, it may have been delivered to your Spam/Junk mail folder, or it may have been blocked by your credit union’s email server. If you suspect that it's been blocked, ask your IT department to whitelist CU Training's IP address to enable these emails to be accepted by your credit union’s email server. If necessary, your IT department can contact CU Training Support for assistance.


  1. Can I access the TLC 360 application from this website?
  1. No. To access TLC 360, enter the web address assigned to your credit union by CU Training into your browser's address bar. If you don't know or can't remember the web address, or don't know your User ID or Password, please contact your credit union's training administrator.

  1. What's required to set up my browser to run TLC 360?
  1. In many cases, TLC 360 will run using your browser's default settings, and no changes will be required. But each brand of browser is slightly different, so if you encounter issues running any CU Training applications, refer to the instructions for your browser in the TLC 360 Security and Browser Configuration guide.

  1. Why do some elements overlap or disappear on my TLC 360 screen?
  1. TLC 360 is designed to work best when your browser and text settings are configured to these default settings:
  • your browser’s zoom setting should be 100%, and
  • the text size should be Medium.

If the zoom or text size settings have been changed, screen elements may overlap, appear incorrectly, or even disappear.

To determine if your zoom and text size settings are correct, refer to the instructions for your browser in the TLC 360 Security and Browser Configuration guide.

If you’re using Windows and TLC 360's screen elements are still not correctly displayed after resetting your browser settings, you may also need to change your Windows text size setting. Refer to "Windows Text Size Setting" in the TLC 360 Security and Browser Configuration guide.


  1. Are there any special requirements to run Skillsoft courses?
  1. Not necessarily. If your credit union has the Business Skills Development Bundle (from elearning provider Skillsoft) in its training library, and you encounter issues running those courses, follow the instructions in the TLC 360 Security and Browser Configuration guide to configure your browser for Skillsoft courses.

Note: Effective June 1, 2018, because Microsoft no longer supports some of its older browsers, you cannot run Skillsoft courses using Windows XP, and must use one of the following browsers:

  • Microsoft Edge v14+ (Windows 10 only)
  • Microsoft Internet Explorer 11 (Windows 7, 8.1, 10)
  • Google Chrome v63+ (Windows 7, 8.1, 10)
  • Mozilla Firefox v52+ (Windows 7, 8.1, 10)
  • Apple Safari v10.1+ (macOS only)

Board 360 Frequently Asked Questions



  1. How can I retrieve my Board 360 password?
  1. If you've forgotten your password, click 'Forgot your password?' on the Board 360 login screen. When the new screen appears, enter your user ID and click Send request. You will be sent an email with a link to a page where you can set up a new password. Note that this email is sent to the email address set up in your Board 360 profile.
  2. Important! If you don't receive an email within 5-10 minutes, it may have been delivered to your Spam/Junk mail folder, or it may have been blocked by your credit union’s email server. If you suspect that it's been blocked, ask your IT department to whitelist CU Training's IP address to enable these emails to be accepted by your credit union’s email server. If necessary, your IT department can contact CU Training Support for assistance.


  1. Can I access the Board 360 application from this website?
  1. No. To access Board 360, enter the web address assigned to your credit union by CU Training into your browser's address bar. If you don't know or can't remember the web address, or don't know your User ID or Password, please contact your credit union's training administrator.

  1. What's required to set up my browser to run Board 360?
  1. In many cases, Board 360 will run using your browser's default settings, and no changes are required. But each brand of browser is slightly different, so if you encounter issues running any CU Training applications, refer to the instructions for your browser in the Board 360 Security and Browser Configuration guide

  1. Why do some elements overlap or disappear on my Board 360 screen?
  1. Board 360 is designed to work best when your browser and text settings are configured to these default settings:
  • your browser’s zoom setting should be 100%, and
  • the text size should be Medium.

If the zoom or text size settings have been changed, screen elements may overlap, appear incorrectly, or even disappear.

To determine if your zoom and text size settings are correct, refer to the instructions for your browser in the Board 360 Security and Browser Configuration guide.

If you’re using Windows and Board 360's screen elements are still not correctly displayed after resetting your browser settings, you may also need to change your Windows text size setting. Refer to "Windows Text Size Setting" in the Board 360 Security and Browser Configuration guide.


  1. I'm an administrator. How do I set up directors on the Board 360 site?
  1. To set up directors, do the following:
  1. Click 'Admin Menu' in the upper left corner of the screen, then select 'Add/Delete Directors' or 'My Board' (depending on your version of Board 360.
  2. When the next screen appears, click 'New', then enter the director's information. We recommend using a director's email as their Login (User ID).

TLC 360 Timely Tips



Creating eLearning from PowerPoint Presentations

Learn how to convert your PowerPoint presentations or other graphics into TLC 360 courses.





Using Search

Learn how to search for text in TLC 360 Pro and Platinum courses.


If you don't find what you're looking for, please use the form below to contact our Support department. We will respond shortly.

Please contact me by (choose one):

Software that you're having an issue with:

  •  TLC
  •  TLC 360
  •  Board 360
  •  Performance Pro
  •  Compease
  •  Other (please explain below)